Refund and cancellation policy
This policy explains the launch position for trials, marketplace purchases, CoachDock subscriptions, and third-party provider payments.
CoachDock subscriptions
Paid CoachDock plans renew according to the billing interval shown at checkout. Cancelling stops future renewals but does not automatically refund time already used unless required by law or confirmed in writing.
Trials
Free or discounted trials convert to paid plans only where the checkout flow clearly says so. Trial length, included features, and upgrade options may vary by plan or promotion.
Marketplace introductions
CoachConnect discovery, shortlists, enquiries, and intro calls do not by themselves guarantee a coach-client relationship, programme result, gym membership, or refund from a third-party provider.
Coach and gym services
Refunds for personal training, programmes, classes, day passes, tours, memberships, or sessions sold directly by a coach or gym are controlled by that provider's own terms unless CoachConnect is expressly the merchant of record.
Digital products and programmes
Where programmes, templates, resources, or client app access are sold through the platform, the refund rules shown at checkout apply. Access may be removed if a purchase is refunded, charged back, or cancelled.
Billing disputes
Contact support before raising a chargeback so we can investigate. We may suspend paid access while payment disputes, failed invoices, fraud checks, or chargebacks are unresolved.
Statutory rights
Nothing in this policy limits rights that cannot be excluded under applicable consumer law.