Data rights and deletion
This page explains how people can request access, correction, export, restriction, or deletion of personal data across CoachConnect and CoachDock.
Marketplace users
CoachConnect users can request access, correction, or deletion of account, profile, shortlist, enquiry, and communication records, subject to legal, security, accounting, and dispute retention needs.
CoachDock clients
If your data sits inside a coach, team, or gym workspace, the workspace owner is normally the controller of that client record. We may need to direct your request to that workspace owner unless the law requires us to act directly.
Workspace owners
Workspace owners can export or delete operational records where product features allow it. Some audit, billing, security, backup, and abuse-prevention records may be retained for a limited period.
Identity checks
We may ask for information needed to verify identity, authority, and workspace relationship before disclosing, exporting, correcting, or deleting personal data.
Private files and photos
Client photos, progress media, check-in uploads, notes, files, and message attachments should remain private to the relevant workspace and authorised members. They should not appear on public marketplace pages.
How to request
Send data requests through the contact form at usecoachconnect.com/contact (choose ‘Privacy / data’), including the product used, email address, workspace or coach name if relevant, and the action requested.
Response times
We aim to respond within the legal timeframe that applies to the request. Complex requests, disputed records, or requests involving multiple workspace controllers may take longer where permitted by law.